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Shipping & Delivery Info

 

Local Australian Buyers

Prior to purchase, please take your time to read the fine print to avoid the confusion/dispute after the sale.

We are very happy to explain to you if you are in doubt because we wanted to make sure our customer is 100% happy with us.

  • All shipments and handling are FREE for Australia wide unless otherwise stated. We use Courier/Express/Registered Delivery depending on the area
  • Please note that: Orders are processed within 3 working days of receiving cleared payment. Normal delivery lead time is 3 - 6 working days for most regional areas provided there are no unexpected circumstances such as courier delay.
  • Delivery could take a little longer for PO BOX address or rural areas (Out Of delivery Area).
  • During periods of high demand we may run out of stock in Sydney. In order to avoid delay, we will pay the extra postage costs to have your item sent from our international logistic center in Hong Kong. Specifications of the camera package will be exactly the same as per the Ad and the warranty is still valid in Australia.

Delivery

International Buyers

  • Duty and Tax may be applicable, which buyer might pay. Please ensure to check the customs requirements before purchasing.
  • Delivery will vary depending on the region. As a rule of thumb, please allow 5 - 10 working days for delivery via courier from our Hong Kong logistic center. 


Problem Resolution

  • We strongly encourage and implore customers to resolve any outstanding issues by communicating with us.  We would like to hear from you first so that we can work to resolve any situation. Your business is incredibly important to us and we pride ourselves on our outstanding levels of customer satisfaction and our determination to ensure you become our customer for life.
  • We are committed to work through any issues you may have in accordance with our policies and strongly believe that we can resolve the issue through the good communication